Challenge & Solution
The entire logistics process is handled from Feldbach in Styria - almost 1,000,000 parcels leave the warehouse here every year. Almost one million people visit their online stores monthly, which means they receive 80,000 orders every month. To cope with the masses of tickets, they rely on Freshdesk as their ticketing solution.
Niceshops develops online stores in different product segments in several European markets. Almost one million people visit their stores month after month - generating already more than 80.000 orders per month or selling a product every 4 seconds - 24 hours a day - 7 days a week - 365 days a year.
Freshdesk gives us the ability to customize the ticket system to our different needs, so that the right tickets are assigned to the right teams. In combination with the Team Huddles, the different teams can cooperate, which means that even complex customer requests are answered quickly and efficiently.Stella Lucchesi PalliCustomer Care ManagerNiceshops