CLOUDPILOTS is part of

Zentiva Pharma: Frischer Wind für Freshdesk-Automatisierungen!

About Zentiva Pharma

Zentiva is a renowned pharmaceutical company that focuses on developing and providing
high-quality medicines and healthcare solutions.
With a focus on innovative research, first-class quality, and patient care,
Zentiva is committed to improving the health and well-being of people worldwide.

The challenge

Due to a large number of automations that were used in parallel in the Freshdesk instance as a result of historical growth, the pharmaceutical company Zentiva repeatedly experienced incorrect ticket assignments due to redundancies.

The solution

The experts at CLOUDPILOTS were called in to analyze all automation processes for optimization potential and to clean them up.

The result

Optimized automation ensured that these no longer unintentionally influenced each other. This led to drastically reduced processing times and increased customer satisfaction in a further step.

Referenz

Zentiva Pharma: Efficient customer support with Freshdesk!

How CLOUDPILOTS revolutionized support at Zentiva Pharma with a custom app: From faxes to automated ticket processing.
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Expletus utilizes Freshdesk: Automated ticket optimization!

CLOUDPILOTS optimized ticket processing at Expletus with a customized app that enabled automated contact updates.
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Freshdesk-Optimierung: Erfolgreiches Lizenzupgrade

Erfahrt, wie CLOUDPILOTS durch ein Freshdesk Lizenzupgrade, Schulungen und Prozessoptimierung den Support eines österreichischen Unternehmens effizienter gestaltete.
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Cardmarket: Successful Freshdesk migration with CLOUDPILOTS

Erfahrt, wie CLOUDPILOTS Cardmarket in nur einer Woche reibungslos von ihrem Bestandssystem zu Freshdesk migrierte und die Beta-Phase beschleunigte.
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Cardmarket: Efficient data integration with Freshdesk

CLOUDPILOTS achieved efficient data integration in Freshdesk with the help of a customized app for Cardmarket.
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Freshservice-Airwatch integration for efficiency!

CLOUDPILOTS optimizes device management with Freshservice-Airwatch integration. Customized app for seamless synchronization.
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Freshservice for efficiency: Focus on change enablement

Learn how CLOUDPILOTS helped a leading housing and development company integrate Change Enablement into Freshservice to create greater transparency and efficiency.
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Automated opening hours: ATU's success with CLOUDPILOTS

Find out how ATU automated its opening hours and prevented errors for customers and suppliers thanks to CLOUDPILOTS' workflow.
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Freshservice optimization at ATU

Learn how CLOUDPILOTS helped ATU transform Freshservice from an IT tool into a vital business solution by overcoming barriers to use.
Hoch skalierbar, niedrige Kosten
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Webinar Freshworks Freddy AI 22th Oktober 2024

Freddy AI - the AI for excellent customer service! Find out how easy Freddy can revolutionize your customer service in the free webinar!
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Workshop for Google Cloud SCC

Discover the 5-day workshop on Google Cloud SCC setup and security improvement.