CLOUDPILOTS is part of

Zentiva Pharma: Frischer Wind für Freshdesk-Automatisierungen!

About Zentiva Pharma

Zentiva is a renowned pharmaceutical company that focuses on developing and providing
high-quality medicines and healthcare solutions.
With a focus on innovative research, first-class quality, and patient care,
Zentiva is committed to improving the health and well-being of people worldwide.

The challenge

Due to a large number of automations that were used in parallel in the Freshdesk instance as a result of historical growth, the pharmaceutical company Zentiva repeatedly experienced incorrect ticket assignments due to redundancies.

The solution

The experts at CLOUDPILOTS were called in to analyze all automation processes for optimization potential and to clean them up.

The result

Optimized automation ensured that these no longer unintentionally influenced each other. This led to drastically reduced processing times and increased customer satisfaction in a further step.

Referenz

Zentiva Pharma: Efficient customer support with Freshdesk!

How CLOUDPILOTS revolutionized support at Zentiva Pharma with a custom app: From faxes to automated ticket processing.
Referenz

Automated opening hours: ATU's success with CLOUDPILOTS

Find out how ATU automated its opening hours and prevented errors for customers and suppliers thanks to CLOUDPILOTS' workflow.
Referenz

Freshservice-Airwatch integration for efficiency!

CLOUDPILOTS optimizes device management with Freshservice-Airwatch integration. Customized app for seamless synchronization.
Referenz

Cardmarket: Successful Freshdesk migration with CLOUDPILOTS

Erfahrt, wie CLOUDPILOTS Cardmarket in nur einer Woche reibungslos von ihrem Bestandssystem zu Freshdesk migrierte und die Beta-Phase beschleunigte.
Referenz

Freshservice for efficiency: Focus on change enablement

Learn how CLOUDPILOTS helped a leading housing and development company integrate Change Enablement into Freshservice to create greater transparency and efficiency.
Referenz

Freshdesk-Optimierung: Erfolgreiches Lizenzupgrade

Erfahrt, wie CLOUDPILOTS durch ein Freshdesk Lizenzupgrade, Schulungen und Prozessoptimierung den Support eines österreichischen Unternehmens effizienter gestaltete.
Referenz

Expletus utilizes Freshdesk: Automated ticket optimization!

CLOUDPILOTS optimized ticket processing at Expletus with a customized app that enabled automated contact updates.
Referenz

Cardmarket: Efficient data integration with Freshdesk

CLOUDPILOTS achieved efficient data integration in Freshdesk with the help of a customized app for Cardmarket.
Referenz

Freshservice optimization at ATU

Learn how CLOUDPILOTS helped ATU transform Freshservice from an IT tool into a vital business solution by overcoming barriers to use.
Event

Webinar Freshworks Freddy AI 22th Oktober 2024

Freddy AI - the AI for excellent customer service! Find out how easy Freddy can revolutionize your customer service in the free webinar!
Referenz

Viessmann

With over 12,300 employees, Viessmann's administrators have a handful to do. The self-service tool Advanced Admin supports them in the processing of daily tasks.
Referenz

Allcyte

Allcyte is a biotech company specializing in cancer research. CLOUDPILOTS provides the necessary support on the Google Cloud Platform.
Referenz

Google Workspace-Migration for UNGER Fashion

Find out how the smooth migration from UNGER Fashion to Google Workspace went!
Referenz

Dolphin Technologies

Dolphin Technologies brings drivers and insurance companies closer together with its application. CLOUDPILOTS supports with the infrastructure on Google Cloud Platform.
Referenz

sehen!wutscher

With over 70 stores across Austria, sehen!wutscher is considered one of the largest opticians in the country. With CLOUDPILOTS, they also live precision and quality behind the scenes.
Referenz

Niceshops

Niceshops develops online stores in various product segments and does so in several European markets. Almost one million people visit their stores every month.
Referenz

woom

Woom produces bikes that are designed with kids in mind. From ergonomic seating, to smaller brakes, they have thought through everything for a nice experience.
Angebote für Cloud und Google Workspace G Suite von CLOUDPILOTS
Lösung

CLOUDPILOTS Offerings

Here you will find lots of offers from Google, CLOUDPILOTS and our partners. As soon as new offers are available, you will find them here.
Offering

Education Special

Want to upgrade? With the Chrome Education Upgrade license, you benefit from endpoint management of your Chromebooks.
Lösung

Cloud-Products

Entering the digital world. CLOUDPILOTS uses Cloud-based technologies to prepare customers for the future. The professional world is already in the Cloud today – even more so in the future!