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Intelligent Chatbots
Simpler workflows with AI support. The use of chatbots opens up a wealth of new possibilities and opportunities for companies to stand out.
As the tech industry continues to evolve, new technologies are constantly emerging that are reshaping the market—and chatbots are no exception. Their use opens up a wealth of new possibilities and opportunities for companies to distinguish themselves.
What exactly are chatbots?
Chatbots are essentially based on technologically sophisticated dialogue systems. Until now, chatbots have looked for simple patterns in language and responded to keywords in order to provide the best possible answer to the user.
There is now a new generation of self-learning chatbots. The more and the more frequently you interact with a chatbot, the better, more appropriate, and more “out-of-the-box” its responses become. As a result, a trained chatbot is virtually indistinguishable from a human conversation partner.
Thanks to the increased intelligence of chatbots, they are now able to help customers solve problems or, for example, find the products they’re looking for.
At CLOUDPILOTS, we use Dialogflow for our clients’ chatbots. This technology leverages the capabilities of Google Cloud and incorporates all the machine learning features of the Google Cloud Platform (GCP). Dialogflow allows users to communicate in natural language. No specialized terminology is required, making the days of getting bogged down in yes-or-no answers a thing of the past.
On every platform
Create actions, skills, bots, and apps for Google Assistant, Alexa, Cortana, Facebook Messenger, and other platforms where your users are active.
On all devices
Whether users are on the go or at home, they can communicate with you via wearables, phones, cars, speakers, and other smart devices.
All over the world
Expand your reach worldwide with over 20 supported languages, including Spanish, French, and Japanese. This minimizes the risk of the chatbot failing to understand a customer.
A chatbot that learns on its own and becomes even better at addressing the needs of its users with every conversation. This isn't science fiction—it's state-of-the-art technology.
Our solution: Your smart chatbot
Another major advantage of chatbots with integrated Dialogflow is that the program works on virtually any device. You don’t have to choose between what’s more important to you: customers on mobile devices or on desktop computers. With Dialogflow, you have the ability to satisfy a large number of customers in an extremely simple way. This will significantly expand your customer base and, ultimately, comfortably increase your revenue.
Potential applications for chatbots
Chatbots are not only practical for customer communication, but above all, they have a wide range of applications. They are already being used as digital newspaper delivery agents, sports commentators, and even as advisors for fashion or travel bookings. For now, however, their most important area of application remains customer service. With a chatbot, you have digital employees who are available 24 hours a day, seven days a week, to handle not just one, but hundreds of customer inquiries at the same time.
These helpful robots have a wide range of applications. They are also used in the banking sector. From making transfers to checking account balances, a chatbot can handle all of these tasks for customers. There are also practical applications for businesses. By tracking product inventory and location, a chatbot can offer elegant solutions in logistics to streamline processes within a company.
Long wait times for responses are a thing of the past. Instead of waiting hours for a reply, a chatbot can provide a helpful response in seconds, thereby enhancing the user experience. It doesn’t matter how many customers are seeking information or assistance at the same time.
Every customer is different: some are young, while others are older. Some work full-time, others do not. Some customers like to get up early, while others have just gone to bed. What all customers have in common is the desire for fast and professional service. With chatbots, customers can send a request in the middle of the night without having to wait until the next day for a response.
Interested? We're here to help!
CLOUDPILOTS has certified cloud experts on staff. To schedule a no-obligation consultation with our experts, please contact us and let us know what you’re looking for. We’ll get back to you as soon as possible!