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As the tech industry continues to evolve, new technologies are constantly emerging and reshaping the market: Chatbots are no exception. Through their use, there are plenty of new possibilities and opportunities for a company to distinguish itself.
Chatbots are basically based on technologically sophisticated dialog systems. Until now, the chatbot searched for simple patterns in the language and reacted to keywords in order to present the best possible answer for the conversation partner.
Meanwhile, there is a new generation of self-learning chatbots. The more and the more often you talk to a chatbot, the better, more appropriate and more "lateral thinking" its answers become. As a result, a trained chatbot can no longer be distinguished from normal conversation partners.
Due to newly increased intelligence of chatbots, it is also possible for them to e.g. help customers solve problems or even find desired products. At CLOUDPILOTS, we use Dialogflow for our customers' chatbots. This technology leverages the power of Google Cloud and incorporates all the Machine Learning capabilities of Google Cloud Platform (GCP). Dialogflow allows users to communicate in natural language. No special terms are required, making entanglements in yes-no answers a thing of the past.
On any platform
On all devices
Around the world
A chatbot that learns by itself and responds even better to the needs of its conversation partners with every conversation. This is not science fiction, but state of the art technology.
Another big plus point in favor of chatbots with integrated Dialogflow is that the program works on almost any device. You don't have to decide which is more important to you: the customers on mobile devices or on standalone computers. With Dialogflow you have the possibility to satisfy a large number of customers in a very simple way. Your customer base will be significantly expanded and ultimately your sales will be comfortably increased.
Chatbots are not only practical in customer communication, but above all have a wide range of uses. They are already being used as digital newspaper messengers, sports commentators, and even to provide advice on fashion or travel bookings. For the time being, however, customer service is probably the most important area of application. With a chatbot, you have a digital employee who is available 24 hours a day, seven days a week to deal with not just one, but hundreds of customer inquiries at the same time.
However, the areas of application for these helping robots are diverse. They are also used in the banking sector. From bank transfers, to checking account balances, all of this can be made possible with a chatbot for customers. On the business side, there are viable uses as well. By determining inventory and location of products, a chatbot also offers elegant solutions in logistics to perfect processes within a company.
Long waiting times for inquiries are a thing of the past. Instead of waiting hours for an answer, a chatbot can provide a helpful response within seconds and thus positively influence the user experience. It is irrelevant how many customers want to know something or need support at once.
Every customer is different: some are still young, others are older. Some work full time, others don't. Some of the customers like to get up early, while the others have just gone to bed. What all customers have in common is the desire for fast and professional service. Chatbots make it possible to send a request in the middle of the night without the customer having to wait until the next day for a response.
CLOUDPILOTS has certified Cloud experts in its own ranks. To arrange a no-obligation meeting with one of the experts, contact us with the topic that concerns you. We will get back to you as soon as possible!